You have 14 days to return an order after you receive it.
If you change your mind, or if the product you received does not meet your expectations, you can contact us before returning the product.
If nothing else has been agreed with us, you are responsible for the return cost.
Please note that exceptions may apply to custom made items and other items.
If you have questions, you can contact us .
Instructions for returning goods
If you want to return an item, email us at email@example.com with your name, address, e-mail address, order number and which items the return applies to.
Send the goods to be returned within 14 days of contacting us.
You are responsible for any damage caused to the goods during shipping. Therefore, we strongly recommend that you send the products well packed, in good condition and in their original packaging.
Please send us a tracking number for the return if you can.
If a returned item is shipped internationally, mark the package with "RETURNED GOODS" to avoid customs charges. We are not responsible for any customs charges on the shipment.
Unless otherwise agreed, the refund will be made through the same payment method with which you first made the purchase.
If the product or packaging is used or damaged, we reserve the right to deduct the reduction in value from the refund amount.
All questions: firstname.lastname@example.org